FF134BL1 - Grant Available for Customer Service Representative Training

Grant ID: FF134BL1

OSD is seeking applications from Wisconsin businesses that have a specific labor need supported by labor market information that is not met through an existing education or training program. The grant funds may not be used to supplant existing, routine business training programs, but should focus on skill gaps in the employer’s workforce.

Applications should include a training plan for incumbent workers and/or currently unemployed/underemployed workers. Training programs for unemployed/underemployed workers must be in response to a documented skilled worker shortage in a specific business or region. Incumbent training programs should outline the education to be provided and skills determined necessary by the employer(s) to enhance the stability and growth of the business and provide opportunities for income and career growth for trainees.

Program Area NAICS: 23

Grant Details

  • Announcement Date: 11/06/2013
  • Application Due Date: 12/09/2013, 12:00CST
  • Maximum Grant Award: $400,000

Eligibility: Each application must include a business or consortium of businesses with at least one Wisconsin work site. Applications may include one or more partners, including local or regional economic development organizations, workforce development boards, and post-secondary educational institutions or private training providers. The Applicant may be any one of the above listed organizations in this subsection and must designate a fiscal agent in the application.

PDF icon Worker Training Grant Program Announcement for Wisconsin Customer Service Industry: FF134BL1