Date Posted: July 20, 1995
Contact Person: Heather Thomas, Specialist
Phone Number: (608) 266-1340
July 20, 1995
TO: All Worker's Compensation Insurance Carriers and Self-Insured Employers
Bulletin regarding late payment of medical claims re: Medical-Only Disputes Default Orders Relating to Necessity of Treatment
The purpose of this correspondence is to advise you that the Worker's Compensation
Division is strictly enforcing the 60-day notice requirement relating to disputes about the
medical necessity of treatment to cure and relieve the effects of an injury as provided in
Wis. Admin. Code, section Ind 80.73 (3). This includes the default order provision in sec.
Ind 80.73 (3) (c).
To dispute the necessity of treatment, Ind 80.73 (3) (a) requires an insurance carrier or
self-insured employer to explain to a health-care provider the reason it believes the
treatment was unnecessary within 60 days of receiving a provider's bill for treatment.
Under Ind 80.73 (3) (b), if there are extraordinary circumstances, the insurer or
self-insured employer may request that the Department extend the 60-day notice period
by another 60 days. Finally, Ind 80.73 (3) (c) authorizes (but does not require) the
Department to issue a default order for the full amount in dispute if the insurer fails to
properly respond within these 60-day time periods.
These provisions, effective January 1, 1992, were the result of several years of
negotiations between the Worker's Compensation Advisory Council and representatives
of the Wisconsin State Medical Society, the Wisconsin Hospital Association and the
Wisconsin Chiropractic Association. Initially, the Department issued very few default
orders because providers and insurers were not familiar with the new law.
However, health care providers continue to complain that some insurance carriers and
self-insured employers are extremely slow in responding to their bills The State Medical
Society and the Wisconsin Chiropractic Association recently recommended a series of
statutory changes to the Worker's Compensation Advisory Council, including a 45-day
response period for necessity of treatment disputes. Instead, after several meetings, the
Advisory Council, the Medical Society and the Chiropractic Association agreed that the
Department should more vigorously exercise its current discretion to issue default
orders if an insurer or self-insurer fails to respond to a health-care provider's bill within
Therefore, if an insurer or self-insurer has not responded to a health-care provider's bill
within 60 days, the Department will issue a default order for the medical bill, if requested
to do so by the provider, unless the insurer or self- insurer:
1. Requested a 60-day extension from the Department under Ind 80.73 (3) (b); or,
2. Notified the provider that the insurer or self-insurer is disputing liability for the
worker's compensation claim alleged by the employee (discussed below).
Disputes regarding liability (or the extent of liability). Section 102.16 (2m) of the
Wisconsin Statutes and sec. Ind 80.73 of the Wisconsin Administrative Code govern the
process for resolving a dispute about the necessity of medical treatment to cure and
relieve the effects of the injury when other issues are not in dispute.
Where the medical dispute involves a claim for which the insurer or self-insurer is
disputing liability (or the extent of liability) for the injury, it should explain that fact to
the provider within 60 days of receiving the provider's bill or risk a default order for the
entire disputed amount under Ind 80.73 (3) (c).
When the insurance carrier or self-insured employer gives the health-care provider
timely notice (that is, notice within 60 days of receiving the provider's bill) denying
liability for the claim, the carrier or self-insurer is not expected to respond to the
particular points raised in Ind 80.73 (3) (a) 1 to 8. In particular, Ind 80.73 (3) (a) 5,
relating to the reason the medical treatment was not necessary, will then be resolved as
part of the regular hearing process on the liability issues under s. 102.17, Stats., not the
dispute resolution process for "medical only" disputes under s. 102.16 (2m), Stats., and
If you have any questions, please contact the Medical Dispute Resolution Unit at (608)
Gregory Krohm, Administrator
Worker's Compensation Division
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