Asked Questions when submitting WC Subsequent Reports (WKC-13) using the Insurers' Pending
How can I ask a question about sending the WKC-13 through the
If you want an immediate reply, you may call (608)266-1340 and ask for
Lisa Halsey. They will help you with any questions you may have. The
"Help" button on the bottom of the screen will open the help
menu for further assistance.
Why do I keep getting the error message: PAYMENT AMOUNT MISSING OR
A payment amount is required for any payment type entered, except
Salary Continued, even if the return to work date is not yet available.
Make sure that you enter the total paid to date for the period in
question, and not the most recent check amount. The payment
amount can be updated at a later date if it changes. Please see below.
Why do I keep getting the error message: PAYMENT PERIOD DATE
OVERLAPS AN EXISTING PERIODS DATES?
This will occur for two reasons. First, the payment type
differs from the type previously reported. Second, A disability
period has already been reported. The date(s) you are entering occur
between the previously reported dates.
The View Payment Screen will show you the exact payment type(s) and the
disability period dates that are on record. If you need to have
the disability period last day worked or payment type changed please use
the email reply feature to request the changes. Use the Send
WKC-13 button to continue with any additional entries.
Why do I receive the error message: DATE LAST DAY WORKED FOR TPD MUST BEGIN ON A SUNDAY?
TPD is paid for an entire week (Sunday through Saturday) unless it
begins in the week that the injury occurred. If TPD begins in the week
that the injury occurred, the last day worked is the same as the date of injury.
You will not receive the above error message if the last day worked is
NOT a Sunday and it is the same date as the date of injury. If TPD
begins in any other week, the last day worked is always a Sunday.
Why do I keep getting the error message: RETURN TO WORK DATE FOR
TPD MUST BE A SUNDAY?
The return to work date for TPD is always a Sunday.
- I have
a claimant who was on TTD for Monday, Tuesday and Wednesday, and then
started TPD on Thursday. If TPD must be run from Sunday to Sunday, how
do I report this?
is TTD and TPD in the same week, the entire week is figured as TPD and
If the claimant has not been paid for the three days of TTD,
then fill out the Internet TPD worksheet as an entire week of TPD and
pay the claimant whatever the TPD rate is for the week.
If the claimant has been paid for the three days of TTD, then
when filling out the Internet TPD worksheet enter as the wages earned
whatever the claimant earned for the week from the employer. Do
not include as wages earned what the claimant was paid in TTD. When
figuring out what the claimant is owed, subtract whatever has been paid
in TTD from the TPD rate for the week.
If a claim has first
payment information but is under investigation, how can I move it out of
investigation status in order to submit further
Click on the "Send WKC-13" button.
Notice that the payment type is missing. Enter the correct payment type and
then submit the information. This signals our program
to move the claim out of investigation status, and you will now find the claim in "waiting for last supplemental report
What if I have a week(s) within a period of TPD where the employee
earns more than his or her weekly wage, or is on vacation. How do I
In this case the period in question needs to be skipped. Accomplish
this by splitting the period of TPD into two periods on the WKC-13,
with one period before the non-compensable week(s) and one period
after. You will then have to complete two worksheet entries, one for
the first period and one for the second.
If the person has
gone from Salary Continued to TTD (or vice-versa) without a break in
benefits, how do I report this?
the person is going from Salary Continued to TTD. You need to
show a one day overlap, which can be done as follows: Make the
last day worked for the period of TTD one day previous to the return
to work date for the period of Salary Continued. The same format
holds true when going from TTD to Salary Continued.
What is the difference between attorney fees withheld and attorney
In the former case fees are held back from the claimant's
disability payment, but not yet paid to the attorney. In the latter
case fees are held back from the claimant's disability payment, and
then paid to the attorney.
If I have accidentally selected the attorney fees
"withheld" or "paid" button, how do I deselect
Click on the "Reset" button on the bottom of the screen.
This will erase all of the information just entered in the screen's
fields, and return them back to blank. It will also deselect any radio
buttons that were just selected. You may also click the refresh button
on the Internet browser to accomplish the same thing.
I have an open period of disability with attorney fees
withheld. If it turns out that the money is not going to the
attorney, but should now be paid to the claimant, how do I deselect
the "withheld" radio button?
You cannot do this via the Internet. Call us at 608-266-1340 and one of our staff can make the change for you.
How do I check and see if an attorney is already assigned to the
claim, or add one if necessary?
Click on the Attorney Info button, and you will be taken to the
Attorney Information Page. From her you can see if an attorney already
exists on the claim, add a new attorney to the claim and update
existing attorney information. On the bottom of the Attorney
Information Page there is a Help button. Click on it for more detailed
When submitting payment information do I need to include all of
the past payment information that the claim may have?
You do not have to re-submit the claim's
payment history. Assume, for example, a claim that has three closed pay
periods and one open pay period. When submitting a WKC-13 to close the
open pay period the payment type, last day worked and amount paid will
be pre-filled for this period. Simply enter this period's return
to work date; you do not need to enter any
information pertaining to the closed periods.
The Internet WKC-13
has only six lines on which to report payment information. How do I
enter additional payment information?
information on the six lines and submit the WKC-13. Select yes when you
are prompted with the question "do you want to enter more payment
information for this claim now?" The WKC-13 will appear with six blank
lines that you may now enter your additional payment information.
When submitting payment information, if the value in the wage
field is protected how can I change it?
You need to submit a WKC-13A with the updated wage information.
How can I see what the Division of Workers Compensation already
shows for payments on this claim?
Select the "View Payments" button on the detail screen
for the claim and you will see the entire payment history for the claim,
including any balance due if applicable. You can also select this button
from the confirmation screen reached after the successful submission of
How do I know the submission of the Internet WKC-13 was accepted?
When you click on the "Submit" button and your WKC-13 is
accepted you will receive the following message: "Your WKC-13 has
been successfully processed". If it is not accepted, you will
receive an error message indicating what must be changed before the
submission will be accepted. Always click on the "Submit"
button when you finish your entry work in order to submit your
What happens when I select the Yes or No option on the screen
below in answer to the question: Do you want to enter more payment
information for this claim now?
If you select YES,
you will be taken back to the WKC-13 payment screen
so that you can enter more payments for the claim.
If you select NO,
you will be taken back to the list of pending
What happens when I select the Yes or No option on the screen
below in answer to the question: Will there be more Temporary
Disability payments made on this claim in the future?
If you select YES, the claim will remain on the pending report in
"waiting for last WC13" status.
If you select NO, the claim will be evaluated to determine if all
payments paid to date are paid correctly. If all payments are paid
correctly and any TPD payments made have been verified, then the
claim will move into the next appropriate status (which may be closed,
in which case the claim will disappear from the pending report). If
there is more than 3 weeks of disability, the claim will most likely move
to "waiting for final medical report" status.
With respect to the question: Will there be more payments made on
this claim in the future? How should I answer this question if I know
PPD will be due?
If the pay period is over three weeks but the person has returned to
work, please select NO. This will put the claim into " waiting for
final medical report" status, which is where it should be.
If the pay period is three weeks or less and the person has returned
to work, please select NO. This will close the claim and it will
disappear from the pending report. We will reopen the claim in the
future when the medical report and/or PPD payment information comes in.
How can I change the injury date and/or insurer claim number?
Enter new values in these fields and submit. You do not need to send
payment information with your submission. The date of injury can only be
changed to plus or minus six days from the original date, as long as the
new date is not after the last day worked. For changes
outside of this parameter please notify us via the email reply feature
and staff will make the change.
What if I have to change the last day worked of a current or
previous pay period?
This cannot be accomplished through the Internet WKC-13. If you need
to make this change,
please use the email reply feature to notify our
staff of the new last day worked. You may, however, change the payment
amount and/or return to work date without sending an email reply.
What if I need to change the payment type for an already existing
pay period, or delete an entire payment period?
The Internet WKC-13 does not allow for either or these changes to be
made. Please use the email reply in order to let staff know which pay
period needs to be deleted or changed. You may, however, change the
payment amount and/or return to work date without sending an email
I have a balance due, on a claim, which has now been paid. How do I
notify the WC Division of this? Go to the View Payments screen
for the claim in order to see the exact payment type, last day worked
and return to work date for the under paid period in question. Click on
the Send WKC13 button. On the WKC13 screen enter the exact payment type,
last day worked and return to work date for the under paid period in
question. In the Amount Comp Paid field enter the total amount
paid/due, and then click Submit. Do not simply enter the amount
of the balance due in the Amount Comp Paid, as this will lead to another
How do I change the payment amount?
You can change the amount paid for a pay period that has a return to
work date/end of healing date by submitting an Internet WKC-13. Besides
putting in the new payment amount you must make sure to include
the existing payment type, last day of work and return to work/end of
healing dates for the payment period in question. If you do not include
this information the submission will return an error message to you. If
you want to change the amount paid for an open pay period, i.e. a period
without a return to work/end of healing date, simply enter the new
amount, as the payment type and last day worked will be pre-filled.
Always make sure that you enter the total paid to date for the period in
question, and not the most recent check amount.
How do I change the return to work date?
Submit an Internet WKC-13 that
includes the applicable payment type and last day worked for the payment
period in question, along with the new return to work date. If you have a new
payment amount also include that, otherwise you need to enter in the
existing payment amount. Make sure that the new return to work date does
not overlap with any other payment periods that the claim may have, as
this will return an error message.
How do we notify the WC division of the final payment on a claim that
had a balance due? Go to the View Payments screen for the
claim in order to see the exact payment type, last day worked and return
to work date for the under paid period in question. Click on the Send
WKC13 button. On the WKC13 screen enter the exact payment type, last day
worked and return to work date for the under paid period in question. In
the Amount Comp Paid field enter the total amount paid/due, and then
click Submit. Do not simply enter the amount of the balance due in the
Amount Comp Paid, as this will lead to another balance due.
What if we file a claim for occupational hearing loss, or other
type of PPD, that is no
not close these claims as no lost time via the pending report. For
occupational hearing loss claims we still need to
have the medical report and audiogram so a permanent disability rating
worksheet can be completed.
- I am trying to submit a first payment WKC-13 for a PPD only claim via the
Internet, but when I delete the last day worked and submit the information I
receive the "Date Last Day Worked Is Invalid" error message. How do
I report this information?
You can ignore the existing last day worked on the screen and just submit
the information. Our program logic will detect a PPD payment and therefore not
record the last day worked in our database.
What type of information are you looking for in the "wage
Any pertinent information
related to wage. For example, if the claimant goes from part time to
full time or vice-versa, you can let us know the date of that change.
Or, if you are paying a claimant based upon same or similar or a
volunteer fire department, you can tell us upon what you are basing
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