INDICATOR 8: PROMPTNESS OF CLAIMS CORRESPONDENCE--1ST QUARTER, 2000

SMALL SIZE INSURERS ( LESS THAN 85 CLAIMS PER YEAR )

NAIC

INSURER

CORRESPONDENCE
SENT

REPLIES
OVERDUE

PROMPT

YEAR TO
DATE

3 YEAR
PERCENT

SI

TECUMSEH PRODUCTS COMPANY

95

0

100.0%

100.0%

92.0%

28665

CINCINNATI CASUALTY CO THE

80

0

100.0%

100.0%

92.8%

SI

COOPER POWER SYSTEMS INC

42

0

100.0%

100.0%

91.0%

21881

NATIONAL SURETY CORP

33

0

100.0%

100.0%

87.2%

SI

COUNTY OF SHEBOYGAN

33

0

100.0%

100.0%

91.1%

21865

ASSOCIATED INDEMNITY CORP

30

0

100.0%

100.0%

86.1%

26247

AMERICAN GUARANTEE & LIABILITY INS

30

0

100.0%

100.0%

77.4%

24740

SAFECO INS CO

29

0

100.0%

100.0%

62.9%

14176

HASTINGS MUTUAL INS CO

27

0

100.0%

100.0%

81.8%

SI

KOHLS FOOD STORES INC

24

0

100.0%

100.0%

76.4%

24902

SECURITY INSURANCE CO OF HARTFORD

23

0

100.0%

100.0%

78.0%

SI

ALLEN-BRADLEY COMPANY INC

23

0

100.0%

100.0%

77.9%

SI

STOUGHTON TRAILERS INC

22

0

100.0%

100.0%

96.2%

SI

JOURNAL SENTINEL INC

17

0

100.0%

100.0%

73.8%

SI

COUNTY OF KENOSHA

15

0

100.0%

100.0%

78.2%

SI

COUNTY OF DODGE

12

0

100.0%

100.0%

85.5%

20095

BITUMINOUS CASUALTY CORP

4

0

100.0%

100.0%

68.8%

SI

ROCKWELL INTERNATIONAL CORPORATION

3

0

100.0%

100.0%

76.9%

18279

BANKERS STANDARD INS CO

2

0

100.0%

100.0%

50.0%

24228

PEKIN INSURANCE CO

52

1

98.1%

98.1%

79.1%

SI

J C PENNEY CO INC

88

2

97.7%

97.7%

83.0%

21857

AMERICAN INSURANCE CO THE

41

1

97.6%

97.6%

95.0%

SI

KRAFT FOODS INC

94

3

96.8%

96.8%

73.5%

SI

HARNISCHFEGER CORPORATION

93

3

96.8%

96.8%

75.9%

21180

JOHN DEERE INS CO

30

1

96.7%

96.7%

85.3%

SI

TARGET CORP

54

2

96.3%

96.3%

85.7%

SI

FORT JAMES OPERATING COMPANY

54

2

96.3%

96.3%

83.2%

21237

CASUALTY RECIPROCAL EXCHANGE

27

1

96.3%

96.3%

81.1%

24732

GENERAL INSURANCE CO OF AMERICA

47

2

95.7%

95.7%

73.1%

SI

WISCONSIN ELECTRIC POWER COMPANY

65

3

95.4%

95.4%

70.2%

25143

STATE FARM FIRE & CASUALTY CO

36

2

94.4%

94.4%

91.9%

18767

CHURCH MUTUAL INSURANCE CO

17

1

94.1%

94.1%

86.8%

SI

CITY OF KENOSHA

32

2

93.8%

93.8%

87.8%

24830

CITIES & VILLAGES MUTUAL INS CO

16

1

93.8%

93.8%

75.0%

SI

KIMBERLY-CLARK CORPORATION

59

4

93.2%

93.2%

86.3%

SI

LAND O LAKES INC

44

3

93.2%

93.2%

87.8%

SI

COUNTY OF DANE

29

2

93.1%

93.1%

88.6%

15377

WESTERN NATIONAL MUTUAL INS CO

27

2

92.6%

92.6%

79.5%

25534

T I G INSURANCE CO

38

3

92.1%

92.1%

84.0%

21261

ELECTRIC INSURANCE CO

25

2

92.0%

92.0%

77.2%

14117

GRINNELL MUT REINSUR CO

12

1

91.7%

91.7%

67.9%

19305

ASSURANCE COMPANY OF AMER

46

4

91.3%

91.3%

81.7%

20281

FEDERAL INSURANCE CO

34

3

91.2%

91.2%

71.1%

13021

UNITED FIRE & CASUALTY CO

33

3

90.9%

90.9%

88.0%

23817

ILLINOIS NATIONAL INS CO

42

4

90.5%

90.5%

83.3%

40967

ST PAUL FIRE & CASUALTY INS CO

29

3

89.7%

89.7%

84.1%

26662

MILWAUKEE CASUALTY INSURANCE CO

43

5

88.4%

88.4%

77.6%

SI

SCHNEIDER NATIONAL INC

25

3

88.0%

88.0%

80.2%

SI

MARTEN TRANSPORT LTD

23

3

87.0%

87.0%

81.3%

SI

EMERSON ELECTRIC COMPANY

38

5

86.8%

86.8%

80.3%

10502

CITIZENS SECURITY INS GROUP

15

2

86.7%

86.7%

59.8%

11371

GREAT WEST CASUALTY CO

14

2

85.7%

85.7%

84.2%

19801

ARGONAUT INS CO

34

5

85.3%

85.3%

73.2%

19038

TRAVELERS CASUALTY & SURETY CO

33

5

84.8%

84.8%

64.5%

20532

CLARENDON NATIONAL INS CO

26

4

84.6%

84.6%

70.1%

35386

FIDELITY & GUARANTY INS CO

32

5

84.4%

84.4%

71.2%

21849

AMERICAN AUTOMOBILE INS CO

6

1

83.3%

83.3%

76.3%

39926

SELECTIVE INS CO OF THE SOUTHEAST

89

15

83.1%

83.1%

79.9%

14265

INDIANA LUMBERMENS MUTUAL INS CO

34

6

82.4%

82.4%

81.0%

21113

UNITED STATES FIRE INS CO

17

3

82.4%

82.4%

61.9%

25879

FIDELITY & GUARANTY INS UNDERWRITER

17

3

82.4%

82.4%

62.6%

25615

CHARTER OAK FIRE INS CO

16

3

81.3%

81.3%

82.5%

16691

GREAT AMERICAN INSURANCE CO

16

3

81.3%

81.3%

70.5%

35289

CONTINENTAL INSURANCE CO THE

26

5

80.8%

80.8%

58.2%

24880

FIRE & CASUALTY INS CO OF CT THE

30

6

80.0%

80.0%

77.8%

SI

USF HOLLAND INC

30

6

80.0%

80.0%

77.4%

22357

HARTFORD ACCIDENT & INDEMNITY CO

47

10

78.7%

78.7%

72.4%

24074

OHIO CASUALTY INS CO

44

10

77.3%

77.3%

74.5%

30104

HARTFORD UNDERWRITERS INS CO

81

19

76.5%

76.5%

49.4%

25658

TRAVELERS INDEMNITY COMPANY THE

25

6

76.0%

76.0%

75.4%

14435

LUMBER MUTUAL INS CO

16

4

75.0%

75.0%

65.5%

SI

MCDONALDS RESTAURANTS OF WISCONSIN

14

4

71.4%

71.4%

51.8%

SI

FEDERAL EXPRESS CORPORATION

76

23

69.7%

69.7%

65.7%

19356

MARYLAND CASUALTY CO

35

14

60.0%

60.0%

62.1%

22667

ACE AMERICAN INSURANCE CO

55

27

50.9%

50.9%

57.1%

SI

KOHLER CORPORATION

167

89

46.7%

46.7%

65.8%

12912

CREDIT GENERAL INS CO

27

15

44.4%

44.4%

57.5%

20621

COMMERCIAL UNION INS CO

16

9

43.8%

43.8%

46.7%

SI

CONSOLIDATED PAPERS INC

55

33

40.0%

40.0%

73.4%

19704

AMERICAN STATES INS CO

39

27

30.8%

30.8%

59.8%

13439

PARTNERS MUTUAL INS CO

22

16

27.3%

27.3%

61.2%

26980

ROYAL INSURANCE CO OF AMERICA

26

19

26.9%

26.9%

52.4%

21970

GENERAL ACCIDENT INS CO OF AMERICA

15

11

26.7%

26.7%

49.4%

15156

SHELBY INSURANCE CO THE

17

14

17.6%

17.6%

47.8%

44393

WEST AMERICAN INS CO

2

2

0.0%

0.0%

69.7%

24422

LEGION INSURANCE CO

34

35

-2.9%

-2.9%

41.0%

SI

DEPT OF TRANSPORTATION

21

24

-14.3%

-14.3%

50.9%

20613

AMERICAN EMPLOYERS INS CO

26

35

-34.6%

-34.6%

48.6%

SI

A O SMITH CORPORATION

6

9

-50.0%

-50.0%

12.9%

36455

NORTHBROOK INDEMNITY CO

2

3

-50.0%

-50.0%

53.2%

23914

NORTHWESTERN NATIONAL INS CO OF MIL

12

26

-117.0%

-117.0%

17.9%

TOTALS FOR GROUP

3,152

635

79.9%

79.9%

72.6%