INDICATOR 8: PROMPTNESS OF CLAIMS CORRESPONDENCE--1ST QUARTER, 2000

MEDIUM SIZE INSURERS ( 85 - 399 CLAIMS PER YEAR )

NAIC

INSURER

CORRESPONDENCE
SENT

REPLIES
OVERDUE

PROMPT

YEAR TO
DATE

3 YEAR
PERCENT

21407

EMCASCO INSURANCE CO

380

0

100.0%

100.0%

94.7%

14303

INTEGRITY MUTUAL INS CO

156

0

100.0%

100.0%

93.0%

18988

AUTO OWNERS INS CO

91

0

100.0%

100.0%

92.9%

SI

COUNTY OF ROCK

87

0

100.0%

100.0%

76.5%

23280

CINCINNATI INDEMNITY CO

81

0

100.0%

100.0%

96.9%

19275

AMERICAN FAMILY MUTUAL INS CO

221

1

99.5%

99.5%

92.3%

SI

COUNTY OF MILWAUKEE

152

1

99.3%

99.3%

83.7%

SI

CITY OF MADISON

124

1

99.2%

99.2%

85.8%

13935

FEDERATED MUTUAL INS CO

242

2

99.2%

99.2%

92.4%

19690

AMERICAN ECONOMY INS CO

99

1

99.0%

99.0%

88.1%

37273

FIREMANS FUND INS CO OF WI

97

1

99.0%

99.0%

86.9%

10677

CINCINNATI INSURANCE CO THE

362

4

98.9%

98.9%

88.0%

42404

LIBERTY INSURANCE CORP

180

2

98.9%

98.9%

87.5%

33588

FIRST LIBERTY INS CORP THE

173

2

98.8%

98.8%

91.9%

42480

VENTURE INS CO

69

1

98.6%

98.6%

83.6%

SI

SCHNEIDER NATIONAL CARRIERS INC

68

1

98.5%

98.5%

94.0%

21415

EMPLOYERS MUTUAL CASUALTY CO

202

3

98.5%

98.5%

86.9%

33600

L M INSURANCE CORP

134

2

98.5%

98.5%

94.8%

19895

ATLANTIC MUTUAL INS CO

57

1

98.2%

98.2%

84.9%

27855

ZURICH AMERICAN INS OF IL

165

3

98.2%

98.2%

86.6%

23043

LIBERTY MUTUAL INS CO

248

5

98.0%

98.0%

80.5%

22543

SECURA INSURANCE A MUTUAL CO

228

5

97.8%

97.8%

84.4%

SI

MILWAUKEE TRANSPORT SERVICES INC

89

2

97.8%

97.8%

79.2%

36919

TOWER INSURANCE CO INC

163

4

97.5%

97.5%

79.7%

10472

CAPITOL INDEMNITY CORP

91

3

96.7%

96.7%

87.1%

40142

AMERICAN ZURICH INS CO

89

3

96.6%

96.6%

88.9%

18910

AMERICAN PROTECTION INS CO

57

2

96.5%

96.5%

76.1%

SI

MILWAUKEE BOARD OF SCHOOL DIRECTORS

146

6

95.9%

95.9%

85.3%

19682

HARTFORD FIRE INSURANCE CO

89

4

95.5%

95.5%

83.9%

29459

TWIN CITY FIRE INS CO

104

5

95.2%

95.2%

42.0%

19429

INSURANCE COMPANY OF STATE OF PA TH

179

9

95.0%

95.0%

82.4%

19380

AMERICAN HOME ASSURANCE CO

119

6

95.0%

95.0%

89.5%

30562

AMERICAN MANUFACTURERS MUTUAL INS C

336

19

94.3%

94.3%

82.4%

23108

LUMBERMENS UNDERWRITING ALLIANCE US

64

5

92.2%

92.2%

78.6%

22292

HANOVER INSURANCE CO THE

86

7

91.9%

91.9%

82.2%

20346

PACIFIC INDEMNITY CO

134

11

91.8%

91.8%

78.3%

SI

KMART CORPORATION

66

6

90.9%

90.9%

68.1%

SI

BRIGGS & STRATTON CORP

201

22

89.1%

89.1%

88.7%

24414

GENERAL CASUALTY CO OF WI

97

17

82.5%

82.5%

82.2%

15091

RURAL MUTUAL INS CO

226

40

82.3%

82.3%

82.4%

25682

TRAVELERS INDEMNITY CO OF CT THE

227

43

81.1%

81.1%

81.7%

31003

TRI STATE INS CO OF MN

52

10

80.8%

80.8%

81.5%

41181

UNIVERSAL UNDERWRITERS INS CO

83

16

80.7%

80.7%

73.8%

39357

TRAVELERS INSURANCE CO THE

279

60

78.5%

78.5%

78.2%

37478

HARTFORD INSURANCE CO OF THE MIDWES

119

26

78.2%

78.2%

80.3%

24457

RELIANCE INS CO

207

47

77.3%

77.3%

76.3%

24147

OLD REPUBLIC INS CO

180

41

77.2%

77.2%

68.3%

23345

MERIDIAN MUTUAL INS CO

60

14

76.7%

76.7%

77.2%

40592

RELIANCE NATIONAL INS CO

119

28

76.5%

76.5%

79.4%

SI

UW-SYSTEM ADMINISTRATION

159

38

76.1%

76.1%

72.6%

14516

LAKE STATES INS CO

37

9

75.7%

75.7%

67.4%

SI

GENERAL MOTORS CORPORATION

202

51

74.8%

74.8%

70.2%

24112

WESTFIELD INSURANCE CO

65

17

73.8%

73.8%

74.6%

14591

MILWAUKEE MUTUAL INS CO

86

24

72.1%

72.1%

74.5%

22918

AMERICAN MOTORISTS

109

32

70.6%

70.6%

63.2%

25887

UNITED STATES FIDELITY & GUARANTY C

120

43

64.2%

64.2%

59.6%

31895

AMERICAN INTERSTATE INS CO

56

21

62.5%

62.5%

73.8%

10804

CONTINENTAL WESTERN INS CO

69

28

59.4%

59.4%

64.5%

20443

CONTINENTAL CASUALTY CO

102

43

57.8%

57.8%

69.3%

13986

FRANKENMUTH MUTUAL INS CO

139

60

56.8%

56.8%

60.3%

24430

RELIANCE NATIONAL INDEMNITY CO

187

81

56.7%

56.7%

64.3%

20699

ACE PROPERTY AND CASUALTY INSURANCE

126

60

52.4%

52.4%

69.9%

10545

CASUALTY INSURANCE

61

31

49.2%

49.2%

63.4%

21105

NORTH RIVER INS CO THE

148

121

18.2%

18.2%

52.7%

SI

DAIMLERCHRYSLER CORPORATION

117

146

-24.8%

-24.8%

36.4%

TOTALS FOR GROUP

9,061

1,297

85.7%

85.7%

78.6%