Indicator 8: Promptness of Claims Correspondence - 2nd Quarter - 2002

LARGE INSURERS ( 400 CLAIMS OR MORE PER YEAR )

NAIC INSURER CORRESPONDENCE
SENT
REPLIES
OVERDUE
PROMPT YEAR TO
DATE
3 YEAR
PERCENT
20486 TRANSCONTINENTAL INSURANCE CO 36 2 94.40% 83.70% 72.80%
15350 WEST BEND MUTUAL INS CO 105 7 93.30% 93.10% 90.70%
21407 EMCASCO INSURANCE CO 50 4 92.00% 94.80% 92.20%
15261 SOCIETY INSURANCE A MUTUAL CO 111 10 91.00% 93.00% 93.90%
24449 REGENT INSURANCE CO 92 9 90.20% 89.80% 81.70%
29157 UNITED WISCONSIN 58 6 89.70% 87.50% 89.30%
25674 TRAVELERS INDEMNITY CO OF IL 65 8 87.70% 88.60% 78.40%
40827 COMBINED SPECIALTY INSURANCE CO 137 19 86.10% 87.70% 77.70%
10677 CINCINNATI INSURANCE CO THE 68 11 83.80% 71.80% 68.70%
16535 ZURICH AMERICAN INSURANCE COMPANY 242 43 82.20% 81.80% 78.30%
24988 SENTRY INSURANCE A MUTUAL CO 222 42 81.10% 81.20% 76.40%
23035 LIBERTY MUTUAL FIRE INS CO 225 43 80.90% 77.70% 66.30%
26069 WAUSAU BUSINESS INS CO 54 11 79.60% 80.50% 81.10%
15091 RURAL MUTUAL INS CO 44 9 79.50% 80.50% 81.30%
14184 ACUITY INSURANCE CO 202 44 78.20% 75.90% 78.30%
24872 CONNECTICUT INDEMNITY CO THE 95 21 77.90% 73.40% 73.00%
26042 WAUSAU UNDERWRITERS INS CO 149 33 77.90% 78.20% 79.60%
20494 TRANSPORTATION INSURANCE CO 141 32 77.30% 72.90% 69.60%
SI DEPT OF ADMINISTRATION 59 18 69.50% 75.40% 77.00%
18910 AMERICAN PROTECTION INS CO 74 24 67.60% 57.20% 65.30%
22977 LUMBERMENS MUTUAL CAS CO 248 84 66.10% 63.30% 62.90%
30562 AMERICAN MANUFACTURERS MUTUAL INS C 117 42 64.10% 62.60% 67.20%
21458 EMPLOYERS INSURANCE OF WAUSAU 225 82 63.60% 65.00% 71.90%
22748 PACIFIC EMPLOYERS INS CO 77 30 61.00% 57.10% 55.80%
SI CITY OF MILWAUKEE 68 27 60.30% 74.00% 70.70%
19445 NATIONAL UNION FIRE INS CO OF PITTS 88 37 58.00% 56.50% 55.10%

TOTALS FOR GROUP 3,052 698 77.10% 76.20% 73.90%