INDICATOR 8: PROMPTNESS OF CLAIMS CORRESPONDENCE--1ST QUARTER, 2000

LARGE INSURERS ( 400 CLAIMS OR MORE PER YEAR )

NAIC

INSURER

CORRESPONDENCE
SENT

REPLIES
OVERDUE

PROMPT

YEAR TO
DATE

3 YEAR
PERCENT

SI

CITY OF MILWAUKEE

375

2

99.5%

99.5%

84.3%

15350

WEST BEND MUTUAL INS CO

1,358

8

99.4%

99.4%

92.3%

15261

SOCIETY INSURANCE A MUTUAL CO

764

8

99.0%

99.0%

91.2%

29157

UNITED WISCONSIN

403

8

98.0%

98.0%

91.5%

23035

LIBERTY MUTUAL FIRE INS CO

884

31

96.5%

96.5%

83.9%

14184

HERITAGE MUTUAL INSURANCE

914

56

93.9%

93.9%

83.1%

16535

ZURICH AMERICAN INSURANCE COMPANY

937

59

93.7%

93.7%

82.3%

21873

FIREMANS FUND INS CO

251

20

92.0%

92.0%

81.3%

26425

WAUSAU GENERAL INS CO

500

53

89.4%

89.4%

84.7%

26042

WAUSAU UNDERWRITERS INS CO

1,035

121

88.3%

88.3%

84.1%

24449

REGENT INSURANCE CO

846

99

88.3%

88.3%

86.2%

40827

VIRGINIA SURETY CO INC

537

63

88.3%

88.3%

84.3%

24872

CONNECTICUT INDEMNITY CO THE

1,135

137

87.9%

87.9%

82.5%

26069

WAUSAU BUSINESS INS CO

426

53

87.6%

87.6%

86.5%

25674

TRAVELERS INDEMNITY CO OF IL

654

98

85.0%

85.0%

81.0%

24767

ST PAUL FIRE & MARINE INS CO

410

67

83.7%

83.7%

85.2%

11207

FREMONT INDEMNITY CO

878

144

83.6%

83.6%

80.6%

22977

LUMBERMENS MUTUAL CAS CO

582

101

82.6%

82.6%

73.5%

24988

SENTRY INSURANCE A MUTUAL CO

1,246

232

81.4%

81.4%

78.8%

20486

TRANSCONTINENTAL INSURANCE CO

411

82

80.0%

80.0%

80.0%

21458

EMPLOYERS INSURANCE OF WAUSAU

1,490

360

75.8%

75.8%

77.3%

20494

TRANSPORTATION INSURANCE CO

1,572

492

68.7%

68.7%

72.4%

22748

PACIFIC EMPLOYERS INS CO

412

142

65.5%

65.5%

71.4%

SI

DEPT OF ADMINISTRATION

257

93

63.8%

63.8%

64.1%

19445

NATIONAL UNION FIRE INS CO OF PITTS

692

321

53.6%

53.6%

62.7%

TOTALS FOR GROUP

18,969

2,850

85.0%

85.0%

80.8%