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Worker’s Compensation Division
Strategic
Goals and Performance Measurements
2001
Goals and Measurements
GOAL 1 - Excellent
customer service through quality and timely work
Strategy 1 - Improve
customer service by identifying customer service problems and develop
methods to address
- Measurement -
Promptness of key customer service delivery (e.g. time standards for
imaged mail, responses to inquiries, answering calls, completing
estimates)
Strategy 2 - Timely
dispute resolution
- Measurement –
Backlog of cases ready for hearing or pre-hearing
GOAL 2 - Insurers
make timely, accurate payments and submit all required information in a
timely manner with 100% accuracy
Strategy 1 - Improve
timeliness and accuracy of payments and information submitted
- Measurement:
Promptness of first indemnity payment
GOAL 3 - Employees
experience job satisfaction, recognition, needed training, and are
provided with the tools to do their job
Strategy 1 - Improve
employee job satisfaction, recognition and training
- Measurement: Staff
training by a) number of persons and b) number of hours
GOAL 4 - IT
supports all strategic directions and utopian views
Strategy 1 - Improve IT
usage throughout the division to support its strategic direction
- Measurement:
Narrative list of information technology projects
GOAL 5 - All
employees in the State of Wisconsin are provided with a safe work
environment
Strategy 1 - Decrease
workplace injuries and occupational disease
- Measurement: First
opened claims and repeaters of poor safety performers
Program Focus –
Maintain the solvency of the Uninsured Employer Fund (UEF)
- Measurement: UEF cash
balance
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