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:: En EspaƱol |
Employer Information or Assistance
To File an Initial Claim Application for a New Claim or to Reopen an Existing Claim by Telephone
To File an Initial Claim Application for a New Claim or to Reopen an Existing Claim On-line
Claimant Information or Assistance
To File a Weekly Claim Certification for a Benefit Check by Telephone
To File a Weekly Claim Certification for a Benefit Check On-line
Deaf, Hard-of-Hearing, and Speech-Impaired Callers
ALL UI BENEFIT SERVICES ARE PROVIDED BY TELEPHONE
The telephone numbers for all of our services are listed below, as well as the hours that each service is available (Central Standard Time).Our telephone lines for applications and information are very busy on Monday. For faster service, we suggest that you call Tuesday through Friday between 8:30 AM and 11:30AM or between 1:30 PM and 4:00PM.
Please use the Madison or Milwaukee area telephone number if it is a local call for you.| Madison Area | 608-232-0678 |
| Milwaukee Area | 414-438-7700 |
| Toll-Free Number | 1-800-UC CLAIM (1-800-822-5246) |
| TTY (toll free) | 1-888-393-8914 |
On-line and Automated Telephone Initial Claims Systems are available:
| Sunday | 9:00 AM - 5:00 PM |
| Monday-Friday | 6:00 AM - 7:00 PM |
| Saturday | 9:00 AM - 2:30 PM |
Claims Specialists are available:
| Monday-Friday | 7:45 AM - 4:30 PM |
NOTE: The automated telephone initial claim system collects data for your initial claim application. In some cases, all information that is needed to process your claim is collected by this system. Generally these are reopened claims with only one intervening employer since the last claim. Most claims require that the initial claim application be completed by a Claims Specialist. If your claim needs to be completed by a Claims Specialist and you call during hours when Claims Specialists are not available, the system will record your claim as having been filed and will tell you to call back (using the same telephone number) between 7:45AM and 4:30PM, Monday through Friday, to complete your application. Your claim will start in the week that you placed your first call.
| Madison Area | 608-261-9990 |
| Milwaukee Area | 414-438-5395 |
| Toll-Free Number | 1-800-978-7887 |
On-line and Telephone Weekly Claims Systems are available:
| Sunday | 9:00 AM - Midnight |
| Monday-Friday | 1:00 AM - Midnight |
| Saturday | 1:00 AM - 3:00 PM |
| Madison Area | 608-232-0824 |
| Milwaukee Area | 414-438-7713 |
| Toll-Free Number | 1-800-494-4944 |
| TTY (toll free) | 1-888-393-8914 |
Automated Inquiry System is available:
| Sunday | 9:00 AM - Midnight |
| Monday-Friday | 1:00 AM - Midnight |
| Saturday | 1:00 AM - 3:00 PM |
Claims Specialists are Available:
| Monday-Friday | 7:45 AM - 4:30 PM |
TTY callers must have a telephone typewriter
device.
Voice calls are not answered on this number.
| Toll Free Number | 1-888-393-8914 |
Monday- Friday |
7:45 AM - 4:30 PM |
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