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Contact UI Benefit Staff
Hours of Operation & Telephone Numbers
Due to exceptionally high workloads resulting from recent economic
circumstances and Emergency Unemployment extensions, we are experiencing a
substantial increase in our workload and call volume. If you are attempting to
initiate or complete an application for benefits or contact us for other reasons, please be patient and try us a
later time or use our
online
services.
If your
claim is held because of a pending eligibility question, it may be 21 days or
more from the day the question arose before you are contacted by one of our
representatives.
Please use the Madison or Milwaukee area telephone number
if it is a local call for you.
To File an Initial Claim
Application for a New Claim or to Reopen an Existing Claim:
|
| Online:
www.ucclaim-wi.org |
| By Telephone: |
|
| Madison Area |
608-232-0678 |
| Milwaukee Area |
414-438-7700 |
| Toll Free Number |
1-800-UC CLAIM
1-800-822-5246 |
| |
|
| Claims Specialists are available: |
| Monday-Friday |
7:00 AM - 5:30 PM |
| Saturday |
7:30 AM - Noon |
|
| |
| Online and Automated Telephone Initial
Claim Systems are available: |
| Sunday |
9:00 AM - 5:00 PM |
| Monday-Friday |
6:00 AM - 7:00 PM |
| Saturday |
9:00 AM - 2:30 PM |
| |
|
|
NOTE: The automated telephone initial claim
system collects data for your initial claim application. In some cases,
all information that is needed to process your claim is collected by
this system. Generally these are reopened claims with only one
intervening employer since the last claim. Most claims require that the
initial claim application be completed by a Claims Specialist. If your
claim needs to be completed by a Claims Specialist and you call during
hours when Claims Specialists are not available, the system will record
your claim as having been filed and will tell you to call back (using
the same telephone number) between 7:00AM and 5:30PM, Monday through
Friday, to complete your application. Your claim will start in the week
that you placed your first call. |
|
| |
To Report Unemployment Fraud
|
Online:
email web form
|
| By Telephone: |
|
| UI Fraud Hotline |
1-800-909-9472 |
| |
| Fraud Specialists are available: |
| Monday-Friday |
8:00 AM - 4:00 PM |
|
|
|
To File a Weekly Claim Certification for a
Benefit Check:
|
| Online:
www.ucclaim-wi.org |
| By Telephone: |
|
| Madison Area |
608-261-9990 |
| Milwaukee Area |
414-438-5395 |
| Toll Free Number |
1-800-978-7887 |
| |
|
| Online and Automated Telephone Weekly Claim Systems
area available: |
| Sunday |
9:00 AM - Midnight |
| Monday-Friday |
1:00 AM - Midnight |
| Saturday |
1:00 AM - 3:00 PM |
|
| |
|
To Get Information, Assistance or to Talk to a
Claims Specialist:
|
| Online Claim Information:
www.ucclaim-wi.org |
| By Telephone: |
|
| Madison Area |
608-232-0824 |
| Milwaukee Area |
414-438-7713 |
| Toll Free Number |
1-800-494-4944 |
| |
|
| Claims Specialists are available: |
| Monday-Friday |
7:00 AM - 5:30 PM |
| Saturday |
7:30 AM - Noon |
|
| Automated Inquiry System is available: |
| Sunday |
9:00 AM - Midnight |
| Monday-Friday |
1:00 AM - Midnight |
| Saturday |
1:00 AM - 3:00 PM |
|
| |
|
Deaf, hard-of-hearing, and speech-impaired
callers may apply on-line using the Internet address shown above, or
they may apply by calling our TTY toll free number. TTY callers must
have a telephone typewriter device. Voice calls are not answered on this
number.
TTY Toll Free Number: 1-888-393-8914 |
|
|