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HOW TO OBTAIN BENEFIT SERVICES:  HOURS OF OPERATION & TELEPHONE NUMBERS

Employer Information or Assistance

To File an Initial Claim Application for a New Claim or to Reopen an Existing Claim by Telephone

To File an Initial Claim Application for a New Claim or to Reopen an Existing Claim On-line

Claimant Information or Assistance

To File a Weekly Claim Certification for a Benefit Check by Telephone

To File a Weekly Claim Certification for a Benefit Check On-line

Deaf, Hard-of-Hearing, and Speech-Impaired Callers

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ALL UI BENEFIT SERVICES ARE PROVIDED BY TELEPHONE

The telephone numbers for all of our services are listed below, as well as the hours that each service is available (Central Standard Time).

Our telephone lines for applications and information are very busy on Monday.  For faster service, we suggest that you call Tuesday through Friday between 8:30 AM and 11:30AM or between 1:30 PM and 4:00PM.

Please use the Madison or Milwaukee area telephone number if it is a local call for you.

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To File an Initial Claim Application for a New Claim
or to Reopen an Existing Claim:

Madison Area	608-232-0678
Milwaukee Area	414-438-7700
Toll-Free Number	1-800-UC CLAIM (1-800-822-5246)
TTY (toll free)	1-888-393-8914

On-line and Automated Telephone Initial Claims Systems are available:

Sunday	9:00 AM - 5:00 PM
Monday-Friday	6:00 AM - 7:00 PM
Saturday	9:00 AM - 2:30 PM

Claims Specialists are available:

Monday-Friday

7:45 AM - 4:30 PM

NOTE: The automated telephone initial claim system collects data for your initial claim application. In some cases, all information that is needed to process your claim is collected by this system. Generally these are reopened claims with only one intervening employer since the last claim. Most claims require that the initial claim application be completed by a Claims Specialist. If your claim needs to be completed by a Claims Specialist and you call during hours when Claims Specialists are not available, the system will record your claim as having been filed and will tell you to call back (using the same telephone number) between 7:45AM and 4:30PM, Monday through Friday, to complete your application. Your claim will start in the week that you placed your first call.

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To File a Weekly Claim Certification for a Benefit Check:

Madison Area	608-261-9990
Milwaukee Area	414-438-5395
Toll-Free Number	1-800-978-7887

On-line and Telephone Weekly Claims Systems are available:

Sunday	9:00 AM - Midnight
Monday-Friday	1:00 AM - Midnight
Saturday	1:00 AM - 3:00 PM

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To Get Information, Assistance or to Talk to a Claims Specialist:

Madison Area	608-232-0824
Milwaukee Area	414-438-7713
Toll-Free Number	1-800-494-4944
TTY (toll free)	1-888-393-8914

Automated Inquiry System is available:

Sunday	9:00 AM - Midnight
Monday-Friday	1:00 AM - Midnight
Saturday	1:00 AM - 3:00 PM

Claims Specialists are Available:

Monday-Friday

7:45 AM - 4:30 PM

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TTY Number for Deaf, Hard-of-Hearing, and Speech-Impaired Callers:

TTY callers must have a telephone typewriter device.
Voice calls are not answered on this number.

Toll Free Number	1-888-393-8914
Monday- Friday	7:45 AM - 4:30 PM

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