Contact UI Benefit Staff

Hours of Operation & Telephone Numbers


To File an Initial Claim Application for a New Claim or to Reopen an Existing Claim:

Online:  my.unemployment.wisconsin.gov
By Telephone:  
Madison Area 608-232-0678
Milwaukee Area 414-438-7700
Toll Free Number 1-800-UC CLAIM
1-800-822-5246
   
Claims Specialists are available:
  Monday-Friday 7:45 AM - 4:30 PM
 
Online and Automated Telephone Initial Claim Systems are available:
  Sunday 9:00 AM - 5:00 PM
  Monday-Friday 6:00 AM - 7:00 PM
  Saturday 9:00 AM - 2:30 PM
   
NOTE: The automated telephone initial claim system collects data for your initial claim application. In some cases, all information that is needed to process your claim is collected by this system. Generally these are reopened claims with only one intervening employer since the last claim. Most claims require that the initial claim application be completed by a Claims Specialist. If your claim needs to be completed by a Claims Specialist and you call during hours when Claims Specialists are not available, the system will record your claim as having been filed and will tell you to call back (using the same telephone number) between 7:45AM and 4:30PM, Monday through Friday, to complete your application. Your claim will start in the week that you placed your first call.
 

To Report Unemployment Fraud

Online: email web form

By Telephone:  
UI Fraud Hotline 1-800-909-9472
 
Fraud Specialists are available:
Monday-Friday 8:00 AM - 4:00 PM

To File a Weekly Claim Certification for a Benefit Payment:

Online:  my.unemployment.wisconsin.gov
By Telephone:  
Madison Area 608-261-9990
Milwaukee Area 414-438-5395
Toll Free Number 1-800-978-7887
   
Online and Automated Telephone Weekly Claim Systems area available:
  Sunday 9:00 AM - Midnight
  Monday-Friday 1:00 AM - Midnight
  Saturday 1:00 AM - 3:00 PM
   

To Get Information, Assistance or to Talk to a Claims Specialist:

Online Claim Information:  my.unemployment.wisconsin.gov
By Telephone:  
Madison Area 608-232-0824
Milwaukee Area 414-438-7713
Toll Free Number 1-800-494-4944
   
Claims Specialists are available:
  Monday-Friday 7:45 AM - 4:30 PM
 
Automated Inquiry System is available:
  Sunday 9:00 AM - Midnight
  Monday-Friday 1:00 AM - Midnight
  Saturday 1:00 AM - 3:00 PM
 
Deaf, hard-of-hearing, and speech-impaired callers may apply on-line using the Internet address shown above, or they may apply by calling our TTY toll free number. TTY callers must have a telephone typewriter device. Voice calls are not answered on this number.
TTY Toll Free Number: 1-888-393-8914

Return to Handbook for Claimants

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