Part 1: Security Credentials, Social Security Number (SSN) and Your Address

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You must create a username and password before you can access online benefit services. Your username and password and your social security number (SSN) will be used to identify you and must be used when accessing your account. If you forget your username and/or password, change them immediately following instructions online.

For help using online services or if you are truly unable to go online call 414-438-7713 during business hours. You must create a PIN to access telephone inquiry services. A PIN is a 4-digit number you make up when you call. If you forget your PIN you should change it immediately by calling 414-438-7713 and talking to a Claims Specialist during business hours.

Your PIN, username and password are hereafter referred to as security credentials.

Create security credentials that you will remember but are hard for others to guess. Do not give your security credentials to ANYONE.

You are responsible for all claims filed and all information given to this department using your security credentials and social security number.

If you give your security credentials and/or SSN to another person, or fail to take adequate measures to protect them from use by another person, you are strictly liable to the department for any erroneously paid benefits as a result of such actions and you will be required to repay the benefits.

If you believe someone else knows your security credentials, you must change them immediately, or you will be strictly liable to the department for any erroneously paid benefits.

Your Correct Address

It is very important that we have your correct mailing address. We will send you important documents and instructions after you file your claim. If your mail is not delivered to you, your eligibility may be affected or your benefit payments may be delayed.

Updated: August 30, 2017

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