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Handbook for Claimants

UCB-10-P (R. 10/2012)

Read this handbook and keep it for future reference. It contains important information and instructions and will help you to know and protect your rights under the unemployment insurance law of the State of Wisconsin.

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Table of Contents

Hours of Operation and Telephone Numbers

Why We Need Your Social Security Number

Part 1: Security Credentials, Social Security Number & Your Address

• Your Correct Address

Part 2: To Reapply for Benefits

• When to Apply
• If your Application Raises an Eligibility Question
• Trade Readjustment Allowances (TRA)

Part 3: Filing a Weekly Claim Certification

• What is a Weekly Claim Certification?
• When to file
• Filing a Weekly Claim Certification
• Questions You are Asked When You File a Weekly Claim Certification
• When to Report that You Worked and Earned Wages
• When to Report that You Received Holiday, Vacation or Dismissal Pay
• How to Report the Correct Employer
• If You Make a Mistake on Your Weekly Claim Certification
• How You Know Your Weekly Claim Certification is Complete (Claim Acceptance)
• If You Cannot Complete Your Weekly Claim Certification
• If Your Weekly Claim Certification Raises an Eligibility Question
• When to Expect Your Payments
• Cashing Your Own Checks
• Lost or Stolen Checks
• Direct Deposit
• Changing Your Address

Part 4: Work Search

• When You Must Look for Work
• Weekly Work Search
• Help in Finding Employment
• Reemployment Programs

Part 5: Computing Benefit Entitlement

• Weekly Benefit Rate (WBR)
• Benefit Year
• Computing Partial UI Benefits for a Weekly Claim When Income was Reported
• Verifying Your Earning
• Child Support Deductions

Part 6: Eligibility Issues

• What is an Eligibility Issue?
• Common Disqualifications
• Filing for UI Benefits While a Student
• Retirement Pay Reductions
• Verifying Employment Eligibility

Part 7: Fraud and Quality Control

• Concealment (Fraud)
• Overpayment Recovery
• Quality Control Program

Part 8: Your Unemployment Records

• Privacy
• Income Taxes

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DWD is an equal opportunity employer and service provider. If you have a disability and need information in an alternate format or need it translated to another language, please call Toll Free 1-800-494-4944 or TTY 1-888-393-8914.

Large print copies of this handbook can be obtained by writing to:

UI Division
P. O. Box 8978
Madison, WI 53708