Apply by Telephone

COMING SOON:  In 2017, the Division of Unemployment Insurance will retire the automated telephone filing system and direct workers to file online. Most claims are already filed online because it is fast, easy, and mobile-friendly. Learn more about the benefits of using online services. If you need assistance or have barriers to using online services, claims specialists are available by phone.

Day to Call

IMPORTANT: To help our customers avoid long telephone wait times, we have recently assigned days for callers to receive priority service based on social security number (SSN):

Monday Last digit of SSN is 0-2
Tuesday Last digit of SSN is 3-6
Wednesday Last digit of SSN is 7-9
Thursday & Friday All SSNs (Open to all callers which may result in longer wait times)

Your claim will start in the week that you placed your first call. If you call and the system tells you to call back on your assigned day or Thursday/Friday, the system will still record your claim as having been started. You can complete your claim online or if instructed, call back (using the same telephone number) to complete your application.

Hours of Operation

Anyone may use the automated telephone system to file an initial claim during the following times:

Sunday 9:00 AM – 5:00 PM
Monday – Wednesday 6:00 AM – 7:45 AM and 4:30 PM – 7:00 PM
Thursday – Friday 6:00 AM – 7:00 PM
Saturday 9:00 AM – 2:30 PM

During the business hours of 7:45 AM to 4:30 PM, the following schedule is now in effect for individuals filing a telephone initial claim or needing to speak with a Claims Specialist:

Monday – Wednesday Assigned day based on SSN (see above)
Thursday – Friday Open to all callers

Telephone Numbers

Apply by calling 414-438-7700 or 608-232-0678

Language interpretation services are available upon request when calling these telephone numbers.

Deaf, hard-of-hearing, and speech-impaired callers may call our TTY toll free number: 1-888-393-8914 (TTY callers must have a telephone typewriter device. Voice calls are not answered on this number).

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