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Apply by Telephone
Most initial claims currently require you to speak with a Claims Specialist to be completed. If you are filing an initial claim and need to speak to a Claims Specialist, we encourage you to use the following schedule based on social security number (SSN) to help ensure all initial claimants can reach a Claims Specialist in a timely manner:
Day to Call
|Monday||Tuesday||Wednesday, Thursday & Friday|
|Last digit of SSN is 0-4||Last digit of SSN is 5-9||All SSNs (Open Call-In)|
Time to Call *
- Monday-Friday: 7:45 AM - 5:00 PM
If you call during hours when Claims Specialists are not available, the system will record your claim as having been filed and will tell you to call back (using the same telephone number) during regular business hours to complete your application. Your claim will start in the week that you placed your first call.
When to Start Your Claim
Consider filing your claim online -- it's fast, easy and secure!
You can also use our automated phone system to start your claim any day of the week including weekends during the following times:
|Sunday||9:00 AM - 5:00 PM|
|Monday-Friday||6:00 AM - 7:00 PM|
|Saturday||9:00 AM - 2:30 PM|
Telephone Number to Call
Apply by calling one of the following telephone numbers (using a touch-tone telephone):
- Madison Area: 608-232-0678
- Milwaukee Area: 414-438-7700
- Toll Free Number: 1-800-822-5246
- Deaf, hard-of-hearing and speech-impaired callers (must have a telephone typewriter device. Voice calls are not answered on this number): TTY Toll Free Number 1-888-393-8914
A recorded voice will answer your call. The voice will ask you questions and tell you what numbers to press to give your answers.
You must press 1 to apply for benefits. After you have answered all the questions, one of our staff will help you finish.
* Hours of operation extended due to anticipated high call volumes