Unemployment Insurance Handbook for Employers (UCB-201-P)

Hours of Operation and Telephone Numbers


EMPLOYER ASSISTANCE

Monday-Friday 7:45am-4:30pm

Contribution/Tax Information:
Audit 608-266-3180
Business Transfers or Taking Over a UI Account 608-261-6700
Collections, Benefit Overpayment 608-266-9701
Collections, Tax 608-266-9700
Coverage Liability 608-261-6700
Opening/Closing an Account 608-261-6700
Quarterly Reports 608-261-6700
Reimbursement Financing 608-266-9404
Tax Rate and Other Account Information 608-261-6700
Email contact: taxnet@dwd.wisconsin.gov
Online: http://dwd.wisconsin.gov/uitax/
Benefits/Claimant Eligibility:
Madison Area Benefit Center
P.O. Box 8978, 53708		 608-232-0633
Milwaukee Area Benefit Center
P.O. Box 09999, 53209		 414-438-7705
Toll Free Number 1-800-247-1744
The benefit center telephone service lines are very busy on Monday. For faster service, we suggest that you call Tuesday through Friday from 8:30 to 11:30 AM or 1:30 to 4:00 PM.
Wage Reports:
Online: http://dwd.wisconsin.gov/uitax/
To receive access number for Internet Wage Reporting 608-261-6700
Questions regarding Internet Wage Reporting 608-266-6877
Questions regarding Paper Wage Reports, Adjustment Forms, Templates 608-266-6877
To Request Paper Wage Report Forms 608-266-6877
Wage Staff are available:
Monday-Friday 7:00 AM - 4:15 PM
New Hire Reporting:
Toll Free Number 1-888-300-4473
On-line: http://dwd.wisconsin.gov/uinh/
Hearing Offices -
Information about appeals only:
Madison 608-266-8010
Milwaukee 414-227-4731
Eau Claire 715-836-6567
Appleton 920-832-2769

CLAIMANT SERVICES

To File an Initial Claim Application for a New Claim or to Reopen an Existing Claim:
Online: my.unemployment.wisconsin.gov
By Telephone:
Madison Area 608-232-0678
Milwaukee Area 414-438-7700
Toll Free Number 1-800-UC CLAIM
1-800-822-5246
Claims Specialists are available:
Monday-Friday 7:45 AM - 4:30 PM
Online and Automated Telephone Initial Claim Systems are available:
Sunday 9:00 AM - 5:00 PM
Monday-Friday 6:00 AM - 7:00 PM
Saturday 9:00 AM - 2:30 PM
Deaf, hard-of-hearing, and speech-impaired callers may apply online using the Internet address shown above, or they may apply by calling our TTY toll free number. TTY callers must have a telephone typewriter device. Voice calls are not answered on this number. TTY Toll Free Number: 1-888-393-8914
To File a Weekly Claim Certification for a Benefit Check:
Online: my.unemployment.wisconsin.gov
By Telephone:
Madison Area 608-261-9990
Milwaukee Area 414-438-5395
Toll Free Number 1-800-978-7887
Online and Automated Telephone Weekly Claim Systems area available:
Sunday 9:00 AM - Midnight
Monday-Friday 1:00 AM - Midnight
Saturday 1:00 AM - 3:00 PM
To Get Information, Assistance or to Talk to a Claims Specialist:
Online Claim Information: my.unemployment.wisconsin.gov
By Telephone:
Madison Area 608-232-0824
Milwaukee Area 414-438-7713
Toll Free Number 1-800-494-4944
Claims Specialists are available:
Monday-Friday 7:45 AM - 4:30 PM
Automated Inquiry System is available:
Sunday 9:00 AM - Midnight
Monday-Friday 1:00 AM - Midnight
Saturday 1:00 AM - 3:00 PM

Updated: March 7, 2013