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Job Order Policies and Procedures
Revised January 2008

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Department of Workforce Development, Division of Employment and Training, Bureau of Job Service

Preface

This policy document takes effect immediately and is in effect until further notice. This policy document replaces the Job Order Policy and Procedures document (Revised April 15, 2003; May, 2006; April, 2007; September, 2007).

For assistance in answering questions, refer to the Contact Information near the end of this document.

Introduction

This document provides direction on JobNet Business job order policies and procedures. Use this document as the first source of technical assistance when questions arise regarding official policy or procedures regarding JobNet job orders. If this document does not answer a job order related question, consult a local supervisor or other designated local staff. Contact the Department of Workforce Development (DWD), Division of Employment and Training (DET) Central Office if the question cannot be answered locally. (Central Office phone numbers are included in the Contact Information section near the end of this document). Additional help is available at the Job Order Quality Assurance Program web site which has Policy Frequently Asked Questions (FAQ), Job Order Memos and Job Order Alerts posted. Access is on the DWD Workweb or Extranet or for partners using the Extranet

The JobNet system, built and maintained by DET, is the cornerstone of the labor exchange system in Wisconsin. It is important that accurate job orders are listed on JobNet so job seekers and employers are connected in a proper and timely fashion. The quality of job orders is especially important now, given our self-service system and the high number of job seekers who use the Internet.

Job seekers and employers must trust the information found on JobNet. If not, job seekers will resort to other methods of finding employment and employers will go elsewhere to recruit qualified applicants for their job openings. To ensure job order integrity, all job orders will be reviewed by Job Center staff using the Job Order Quality Assurance Program guidelines. Job orders will be verified for accuracy, honesty and compliance with this policy document, quality guidelines, and appropriate labor laws. A quality job order will provide complete, accurate and factual information about the job. It will be written so that the general public can understand the job. JobNet is a government web site and must be held to the highest standards.

All job orders must:

• Clearly and accurately represent the employment situation.
• Comply with appropriate laws and represent an actual job opening.
• Be currently available for application.
• Be processed as soon as possible
• Meet DET quality and policy standards.
• Be verified to ensure that a vacancy still exists. Local resources will dictate specific procedures on job order follow up.

Job order services will be provided to all bona fide employers engaging in legal business. Job orders that do not comply with this policy will be denied service.

The policies and procedures contained in this document are the job order policies and procedures of the Department of Workforce Development's Division of Employment and Training.

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Job Order Actions Required

Job Service District Directors will work with Workforce Development Board Directors to ensure that:

• All Job Center partner agencies shall be made aware of this policy document.
• All Job Center partner agencies involved in writing and servicing job orders will provide this policy document to their staff.
• All local Job Center partners shall abide by these policies and procedures.

The following job order policies and procedures are divided into three sections:

Section A. Job Order Entry Policies and Procedures - This includes policies and procedures that may unfold as a job order is being processed.

Section B. Other Job Order Issues - This includes issues regarding job orders that might occur during the job order process. Some issues in this section are reasons to not accept a job order.

Section C. Appendix - This includes other resources, the process for policy and procedure issue resolution, a list of Central Office contacts, reference lists and an index to this policy document (by topical area).

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