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Picture of Front Cover of Claimant Handbook

HANDBOOK FOR CLAIMANTS: CLAIMING WISCONSIN UNEMPLOYMENT BENEFITS

UCB-10-P (R. 4/2008)

 

Read this handbook and keep it for future reference. It contains important information and instructions and will help you to know and protect your rights under the unemployment insurance law of the State of Wisconsin.

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Table of Contents

Unemployment Insurance Calendars

Hours of Operation and Telephone Numbers

Benefit Center Mailing Addresses and Fax Numbers

Why We Need Your Social Security Numbers

Part 1: UI Internet Benefit Services

Part 2: UI Telephone System

How to Use Your Telephone

What Number Should You Call?

Part 3: Your Personal Identification Number (PIN)

Part 4: Filing an Initial Claim Application

What is an Initial Claim Application?

When to Apply

How to Prepare for Your Application

How to Apply On-line

How to Apply by Telephone

If Your Application Raises an Eligibility Question

Applying for Wisconsin UI Benefits From Another State

Trade Readjustment Allowances (TRA)

Part 5: Filing a Weekly Claim Certification

What is a Weekly Claim Certification?

When to File

How to Prepare to File a Weekly Claim Certification

Filing a Weekly Claim Certification

How to File On-line

How to File By Telephone

Questions You are Asked When You Must Use the Regular Telephone Procedure

When to Report that You Worked and Earned Wages

When to Report that You Received Holiday, Vacation, or Dismissal Pay

How to Enter the Amount of Wages or Other Types of Pay and the Number of Hours and Minutes

How to Report the Correct Employer

If You Make a Mistake on Your Weekly Claim Certification

How You Know Your Weekly Claim Certification is Complete (Claim Acceptance)

If You Cannot Complete Your Weekly Claim Certification

If Your Weekly Claim Certification Raises An Eligibility Question

If You Choose Not to Claim a Week

When to Expect Your Checks

Cashing Your Own Checks

Lost or Stolen Checks

Direct Deposit

Changing Your Address

Traveling to Another State

How to Stop Filing for Weekly Benefits

Part 6: To Get Information, Assistance or to Talk to a Claims Specialist

Automated Inquiry System

The Choices You are Offered by the System

Assistance From a Claims Specialist

Part 7: Work Search

When You Must Look for Work

Weekly Work Search Notice-Form UCB-12

Help in Finding Employment

Reemployment Programs

Part 8: Computing Benefit Entitlement

Calendar Quarter

Base Period

Lag Period

Covered and Excluded Employment

High Quarter

Weekly Benefit Rate (WBR)

Qualifying Wages

Benefit Year

Maximum Benefit Amount (MBA)

Benefit Computation

Computing Partial UI Benefits for a Weekly Claim When Income was Reported

Maximum Weekly Earnings

Verifying Your Earnings

Retirement Pay Reduction

Child Support Deduction

Part 9: Eligibility Issues

What is an Eligibility Issue?

Fact-finding Interview

Written Determination (Form UCB-20)

Disqualifications

Filing for UI Benefits While a Student

Retirement Pay Reductions

Verifying Employment Eligibility

Part 10: Fraud and Quality Control

Concealment (FRAUD)

Overpayment Recovery

Quality Control Program

Part 11: Your Unemployment Records

Privacy

Income Taxes


DWD is an equal opportunity employer and service provider. If you have a disability and need information in an alternate format or need it translated to another language, please call 608-267-8997 or TTY 888-393-8914.

LARGE PRINT COPIES OF THIS HANDBOOK CAN BE OBTAINED BY WRITING TO:

UI Division
P. O. Box 7905
Madison, WI 53707


Updated June 27, 2008
Division of Unemployment Insurance
Content Contact: benopnet@dwd.state.wi.us


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