Home > News Releases > Unemployment Services Extended with Holiday Hours

Wisconsin Department of Workforce Development News Release
Tuesday, December 9, 2003 Governor Jim Doyle Secretary Roberta Gassman	News Media Contact Teresa Weidemann-Smith 608/266-3999

Unemployment Services Extended with Holiday Hours

MADISON - Department of Workforce Development (DWD) Secretary Roberta Gassman announced today that unemployment insurance staff will be working additional hours through January 8, 2004 to take claims by telephone, including some Saturday hours.

"Traditionally more workers file for unemployment insurance benefits at this time of year as many plants temporarily shut down because of the holidays and the weather. These extended hours will allow unemployed workers to get their claims filed on time," said Secretary Gassman. "To further assist workers with claims filing, the Internet option is also available to use in addition to the phone."

Staff are available:

• Monday through Thursday: 7:45 a.m. - 5:00 p.m.
• Friday: 7:45 a.m. - 4:30 p.m.
• Saturday, 12/27/03 and 01/03/04: 7:45 a.m. - 11:45 a.m.

The Internet and automated telephone system will also offer extended Saturday hours in addition to being available on the holidays.

Extended hours for the Internet and automated phone system:

• Sunday: 9:00 a.m. - 5:00 p.m.
• Monday through Friday: 6:00 a.m. - 7:00 p.m.
• Saturday: 9:00 a.m. - 2:30 p.m.

Holiday Hours:

• Dec. 24, 25, 31 and Jan. 1, 2004: 6:00 a.m. - 7:00 p.m.
• Saturday, 12/27/03 and 01/03/03 7:45 a.m. - 11:45 a.m.

Those filing claims in Milwaukee may call 414/438-7700 and those filing in Madison may call 608/232-0678. All other areas may call 800/UCCLAIM (or 800/822-5246). Deaf, hard-of-hearing, and speech-impaired callers may call the TTY toll free at 888/393-8914.

All unemployment insurance services, including new claim filing, weekly benefit filing or requests for additional assistance or information, are available via the telephone or Internet at ucclaim-wi.org.

Visit the DWD web site at http://www.dwd.state.wi.us/uiben/exhours.htm for more information.

News Release Index Page

Content Contact: Teresa Weidemann-Smith 608/266-3999

Wisconsin.gov | Site Map | Search | Accessibility | Legal | Feedback | DWD Home