|Friday, September 14, 2001 |
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NATIONAL TRAGEDY MAY IMPACT FOOD STAMP RECIPIENTS Disrupted mail delivery may mean delays in people receiving Quest cards
MADISON – Department of Workforce Development Secretary Jennifer Reinert announced today the national tragedy that hit the nation on Tuesday is impacting air mail delivery and may lead to delays for people who have signed up for food stamps and are awaiting the arrival of their Electronic Benefits Transfer (EBT) card. The EBT, or Quest card, allows them to access food stamp benefits.
The department has alerted county agencies who administer the food stamp program that temporary Quest cards should be issued to individuals who are eligible for expedited food stamp benefits. And if a family does not qualify for expedited benefits, a temporary Quest card should be issued immediately if it is an emergency situation.
"The department wants to ensure that anyone who is entitled to food stamp benefits does not have any difficulty accessing those benefits. We are working very closely with county agencies to ensure the best possible customer service is being provided," said Secretary Reinert.
The delays in receiving the Quest card will likely occur for those families whose Quest cards were ordered late last week and this week. Delays may also continue to occur until the mail delivery system is back to normal.
Anyone who has questions should call their local county human service agency.
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