Wisconsin Department of Workforce Development

Agnew, Pfeiffer named to key economic support posts

Madison, Wis. -- Two key positions in the division which administers the state's W-2 and child support programs have been filled, according to Jean Rogers, Economic Support Division Administrator. Both appointments are effective Monday (May 18).

Named as deputy administrator in that division was Ann Agnew, currently director of federal programs for the Wisconsin Department of Transportation.

Susan Pfeiffer also has been named director of the Child Support Bureau, one of four bureaus in the division. She had been the director of the Fond du Lac County child support agency since 1986.

Agnew previously headed the State's Office of Health Care Information in the old Department of Health and Social Services and has served as executive assistant in both the State Transportation Department and the Office of Insurance Commissioner. She also has held a number of senior policy and administrative positions in the federal government, Rogers said.

As a Deputy Undersecretary in the U.S. Department of Health and Human Services, "Ann served as the principal adviser to the Deputy Secretary reviewing and evaluating all policy and regulatory decisions across the spectrum of economic support programs administered by that federal agency," Rogers said. "That included Medicaid, Medicare and public health programs."

Agnew earlier served as chief of staff for the U.S. Office of Personnel Management, the agency responsible for setting policy on the recruitment, hiring, managing, training, and payment of 2.1 million federal civilian workers.

Pfeiffer has been working in the Child Support Bureau for several months, under an intergovernmental agreement. She has been a board member of the Wisconsin Child Support Enforcement Association, serving as a member of their legislative liaison committee, among other responsibilities.

"Sue has been an excellent resource as we work to improve state child support collection efforts," Rogers said. "She has a fine sense of balance between state administrative requirements and local county operations."

W-2, or Wisconsin Works, is the replacement program for Aid to Families with Dependent Children. The nationally-acclaimed welfare replacement program strengthens the connection between work and income, and helps families achieve self-sufficiency.

The Economic Support Division is part of the Wisconsin Department of Workforce Development.