Home > Vocational Rehabilitation > Teams

Teams

VR Service Delivery Teams

"Teamwork is the ability to work together toward a common vision. The ability to direct individual accomplishment toward organizational (goals and) objectives. It is the fuel that allows common people to attain uncommon results." -- Author Unknown

As a division, we are in the process of moving from Transactional leadership to Transformational leadership. Transactional leadership is a term that best defines where we have been: it means strong managerial authority and control. Transformational leadership (the manager’s role) is the practice of giving teams of employees increasing amounts of control and authority while supporting them and coaching them to grow.

This is where DVR is encouraging teams to go. It generally can take 2-5 years to move a group of people from largely independent functioning, first to a work team, and ultimately to a self-directed work team. Throughout this process the Leader/Coach will work with the team and individual members, assessing progress and increasing team independence based upon the team’s ability to demonstrate growth.

The consumer directly benefits from this approach in that when they call for assistance, their immediate response is not dependent on one individual being available at the time. Rather, the team service strategy allows for immediate response to be provided by any member. Written comments on our Customer Service Satisfaction Surveys are beginning to reflect our consumers’ pleasure with receiving quality and timely service from multiple individuals.