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Wisconsin Department of Workforce Development |
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Central Office -- Division of Vocational Rehabilitation (DVR)
201 East Washington Avenue,
PO Box 7852
Madison, WI 53707-7852
(608) 261-0050 (Voice)
(888) 877-5939 (TTY)
(800) 442-3477 (Toll Free)
(608) 266-1133 (FAX)
| Contact Person | Title | Phone Number |
|---|---|---|
charlene.dwyer@dwd.wisconsin.gov Charlene Dwyer |
Administrator | 608-261-2126 |
manuel.lugo@dwd.wisconsin.gov Manuel Lugo |
Deputy Administrator | 608-261-0074 |
joseph.dcosta@dwd.wisconsin.gov Joseph D'Costa |
Director, Bureau of Management Services | 608-261-0073 |
michael.greco@dwd.wisconsin.gov Michael Greco |
Director, Bureau of Consumer Services (Supervises WDA 1, 2, 3, 10 and 11) | 608-261-4576 |
jean.rogers@dwd.wisconsin.gov Jean Rogers |
Assistant Bureau Director - Consumer Services (Supervises WDA 4, 5, 6, 7, 8 and 9) | 715-693-2532 |
enid.glenn@dwd.wisconsin.gov Enid Glenn |
Section Chief - Program Development Section | 608-261-0049 |
If you do not find a specific contact for your concern or question (or cannot reach either the contact or back-up), you may call 800-442-3477 or email dvr@dwd.wisconsin.gov and you will receive a response within three business days. If it is an emergency, you may call the general number at 608-261-0050 (Voice), 800-442-3477 (Toll Free) or 888-877-5939 (TTY).
| Program Area | Contact Person | Phone | Back-Up | Phone |
|---|---|---|---|---|
| Accessibility (DVR Locations) |
lenn.schneider@dwd.wisconsin.gov Lenn Schneider |
608-261-0081 | joseph.dcosta@dwd.wisconsin.gov Joseph D'Costa | 608-261-0073 |
| Accommodations (Staff) |
joseph.dcosta@dwd.wisconsin.gov Joseph D'Costa |
608-261-0073 | manuel.lugo@dwd.wisconsin.gov Manuel Lugo |
608-261-0074 |
| Accounts Receivable | end.glenn@dwd.wisconsin.gov Enid Glenn |
608-261-0049 | joseph.dcosta@dwd.wisconsin.gov Joseph D'Costa |
608-261-0073 |
| ADA - Americans with Disabilities Act | manuel.lugo@dwd.wisconsin.gov Manuel Lugo |
608-261-0074 | charlene.dwyer@dwd.wisconsin.gov Charlene Dwyer |
608-261-2126 |
| Administration (Division) |
manuel.lugo@dwd.wisconsin.gov Manuel Lugo |
608-261-0074 | charlene.dwyer@dwd.wisconsin.gov Charlene Dwyer |
608-261-2126 |
| Administration (Consumer Services) |
michael.greco@dwd.wisconsin.gov Michael Greco |
608-261-4576 | jean.rogers@dwd.wisconsin.gov Jean Rogers |
715-693-2532 |
| Administration (Management Services) |
joseph.dcosta@dwd.wisconsin.gov Joseph D'Costa |
608-261-0073 | manuel.lugo@dwd.wisconsin.gov Manuel Lugo |
608-261-0074 |
| Administrator's Office | manuel.lugo@dwd.wisconsin.gov Manuel Lugo |
608-261-0074 | joseph.dcosta@dwd.wisconsin.gov Joseph D'Costa | 608-2261-0073 |
| Affirmative Action/ Equal Opportunity |
joseph.dcosta@dwd.wisconsin.gov Joseph D'Costa | 608-261-0073 | georgina.taylor@dwd.wisconsin.gov Georgina Taylor |
608-267-4411 |
| Agreements/Memorandums of Understanding (MOU) | manuel.lugo@dwd.wisconsin.gov Manuel Lugo |
608-261-0074 | joseph.dcosta@dwd.wisconsin.gov Joseph D'Costa &michael.greco@dwd.wisconsin.gov Michael Greco |
608-261-0073 608-261-4576 |
| Annual Report (DWD Secretary's Office) |
kristin.rolling@dwd.wisconsin.gov Kristin Rolling |
608-261-0077 | charlene.dwyer@dwd.wisconsin.gov Charlene Dwyer |
608-261-2126 |
| Appeal Process | linda.raap@dwd.wisconsin.gov Linda Raap |
715-422-5059 | end.glenn@dwd.wisconsin.gov Enid Glenn |
608-261-0049 |
| Appropriations | lenn.schneider@dwd.wisconsin.gov Lenn Schneider |
608-261-0081 | manuel.lugo@dwd.wisconsin.gov Manuel Lugo |
608-261-0074 |
| Audits (State/Federal) | manuel.lugo@dwd.wisconsin.gov Manuel Lugo |
608-261-0074 | joseph.dcosta@dwd.wisconsin.gov Joseph D'Costa | 608-261-0073 |
| Audit Review (Vendor) | janiscaruso.lugo@dwd.wisconsin.gov Janis Caruso Lugo |
608-261-0053 | joseph.dcosta@dwd.wisconsin.gov Joseph D'Costa | 608-261-0073 |
| Auxiliary Aids Information | joseph.dcosta@dwd.wisconsin.gov Joseph D'Costa | 608-261-0073 | charlene.dwyer@dwd.wisconsin.gov Charlene Dwyer |
608-261-2126 |
| Blind/Visually Impaired | joseph.dcosta@dwd.wisconsin.gov Joseph D'Costa |
608-261-0073 | manuel.lugo@dwd.wisconsin.gov Manuel Lugo |
608-261-0074 |
| Budget | joseph.dcosta@dwd.wisconsin.gov Joseph D'Costa | 608-261-0073 | lenn.schneider@dwd.wisconsin.gov Lenn Schneider |
608-261-0081 |
| Business Enterprise Program (BEP) | gregory.feypel@dwd.wisconsin.gov Greg Feypel |
608-261-0058 | joseph.dcosta@dwd.wisconsin.gov Joseph D'Costa |
608-261-0073 |
| Center for Consumer Payments (CCP) | enid.glenn@dwd.wisconsin.gov Enid Glenn |
608-261-0049 | joseph.dcosta@dwd.wisconsin.gov Joseph D'Costa |
608-261-0073 |
| Client Assistance Program (CAP) | linda.vegoe@datcp.state.wi.us Linda Vegoe |
608-224-5070 | deb-henderson.guenther@datcp.state.wi.us Deb Henderson-Guenther |
608-224-5071 |
| Communication/Public Information | kristin.rolling@dwd.wisconsin.gov Kristin Rolling |
608-261-0077 | manuel.lugo@dwd.wisconsin.gov Manuel Lugo |
608-261-0074 |
| Computer - PC Support | serviced@dwd.wisconsin.gov DWD Service Desk |
608-266-7252 | denise.warner@dwd.wisconsin.gov Denise Warner |
715-523-2703 |
| Confidentiality (Consumer/Staff) | michael.greco@dwd.wisconsin.gov Michael Greco |
608-261-4576 | joseph.dcosta@dwd.wisconsin.gov Joseph D'Costa |
608-261-0073 |
| Consumer Activities/Complaints | michael.greco@dwd.wisconsin.gov Michael Greco |
608-261-4576 | jean.rogers@dwd.wisconsin.gov Jean Rogers |
715-693-2532 |
| Consumer Choice | michael.greco@dwd.wisconsin.gov Michael Greco |
608-261-4576 | jean.rogers@dwd.wisconsin.gov Jean Rogers |
715-693-2532 |
| Consumer Satisfaction Survey | vincent.holmes@dwd.wisconsin.gov Vincent Holmes |
866-970-4674 | jean.rogers@dwd.wisconsin.gov Jean Rogers |
715-693-2532 |
| Consumer Services | michael.greco@dwd.wisconsin.gov Michael Greco |
608-261-4576 | jean.rogers@dwd.wisconsin.gov Jean Rogers |
715-693-2532 |
| Contracts/Cooperative Agreements | janiscaruso.lugo@dwd.wisconsin.gov Janis Caruso Lugo |
608-261-0053 | joseph.dcosta@dwd.wisconsin.gov Joseph D'Costa |
608-261-0073 |
| Critical Indicators/ Performance Measures |
vincent.holmes@dwd.wisconsin.gov Vincent Holmes |
866-970-4674 | joseph.dcosta@dwd.wisconsin.gov Joseph D'Costa |
608-261-0073 |
| Direct Payments (Consumer) | enid.glenn@dwd.wisconsin.gov Enid Glenn |
608-261-0049 | joseph.dcosta@dwd.wisconsin.gov Joseph D'Costa |
608-261-0073 |
| Emergency Evacuation (Floor Captain) | lenn.schneider@dwd.wisconsin.gov Lenn Schneider |
608-261-0081 | vincent.holmes@dwd.wisconsin.gov Vincent Holmes |
866-970-4674 |
| Employee Assistance Program (EAP) | joseph.dcosta@dwd.wisconsin.gov Joseph D'Costa |
608-261-0073 | lorrie.simmons@dwd.wisconsin.gov Lorie Simmons |
608-261-4424 |
| Evaluation Standards | vincent.holmes@dwd.wisconsin.gov Vincent Holmes | 866-970-4674 | manuel.lugo@dwd.wisconsin.gov Manuel Lugo |
608-261-0074 |
| Federal Regulations & State Laws | michael.greco@dwd.wisconsin.gov Michael Greco |
608-261-4576 | jean.rogers@dwd.wisconsin.gov Jean Rogers |
715-693-2532 |
| Fiscal/Procurement Services | joseph.dcosta@dwd.wisconsin.gov Joseph D'Costa |
608-261-0073 | manuel.lugo@dwd.wisconsin.gov Manuel Lugo |
608-261-0074 |
| Forms | manuel.lugo@dwd.wisconsin.gov Manuel Lugo |
608-261-0074 | audrey.merten@dwd.wisconsin.gov Audrey Merten |
920-906-5067 |
| Grants Management/Monitoring | manuel.lugo@dwd.wisconsin.gov Manuel Lugo |
608-261-0074 | charlene.dwyer@dwd.wisconsin.gov Charlene Dwyer |
608-261-2126 |
| Health & Safety Issues | joseph.dcosta@dwd.wisconsin.gov Joseph D'Costa |
608-261-0073 | lenn.schneider@dwd.wisconsin.gov Lenn Schneider |
608-261-0081 |
| Independent Living Council & State Plan | charlene.dwyer@dwd.wisconsin.gov Charlene Dwyer |
608-261-2126 | joseph.dcosta@dwd.wisconsin.gov Joseph D'Costa |
608-261-0073 |
| Information Technology (IT) | denise.warner@dwd.wisconsin.gov Denise Warner |
715-523-2703 | audrey.merten@dwd.wisconsin.gov Audrey Merten |
920-906-5067 |
| Internet/Intranet Coordination | audrey.merten@dwd.wisconsin.gov Audrey Merten |
920-906-5067 | joseph.dcosta@dwd.wisconsin.gov Joseph D'Costa |
608-261-0073 |
| IRIS/RAPWeb | rita.wurzer@dwd.wisconsin.gov Rita Wurzer |
920-360-0557 | joseph.dcosta@dwd.wisconsin.gov Joseph D'Costa |
608-261-0073 |
| Legislation | manuel.lugo@dwd.wisconsin.gov Manuel Lugo |
608-261-0074 | charlene.dwyer@dwd.wisconsin.gov Charlene Dwyer |
608-261-2126 |
| Legislative Contacts | charlene.dwyer@dwd.wisconsin.gov Charlene Dwyer |
608-261-2126 | manuel.lugo@dwd.wisconsin.gov Manuel Lugo |
608-261-0074 |
| Media/Public Information | kristin.rolling@dwd.wisconsin.gov Kristin Rolling |
608-261-0077 | rose.lynch@dwd.wisconsin.gov Rose Lynch |
608-266-6753 |
| Native American Partnership | john.haugh@dwd.wisconsin.gov John Haugh |
920-448-5282 | manuel.lugo@dwd.wisconsin.gov Manuel Lugo |
608-261-0074 |
| New Employee Orientation | charlene.dwyer@dwd.wisconsin.gov Charlene Dwyer |
608-261-2126 | manuel.lugo@dwd.wisconsin.gov Manuel Lugo |
608-261-0074 |
| Newsletter | kristin.rolling@dwd.wisconsin.gov Kristin Rolling |
608-261-0077 | audrey.merten@dwd.wisconsin.gov Audrey Merten |
920-906-5067 |
| Order of Selection (OOS) | michael.greco@dwd.wisconsin.gov Michael Greco |
608-261-4576 | manuel.lugo@dwd.wisconsin.gov Manuel Lugo |
608-261-0074 |
| PCard (Procurement) | joseph.dcosta@dwd.wisconsin.gov Joseph D'Costa |
608-261-0073 | manuel.lugo@dwd.wisconsin.gov Manuel Lugo |
608-261-0074 |
| Personnel Procedures | joseph.dcosta@dwd.wisconsin.gov Joseph D'Costa |
608-261-0073 | jerry.guenther@dwd.wisconsin.gov Jerry Guenther |
608-266-6496 |
| Policy Manual | michael.greco@dwd.wisconsin.gov Michael Greco |
608-261-4576 | manuel.lugo@dwd.wisconsin.gov Manuel Lugo |
608-261-0074 |
| Program Data | vincent.holmes@dwd.wisconsin.gov Vincent Holmes |
866-970-4674 | manuel.lugo@dwd.wisconsin.gov Manuel Lugo |
608-261-0074 |
| Quality Assurance | allison.gordon@dwd.wisconsin.gov Allison Gordon |
262-521-5316 | manuel.lugo@dwd.wisconsin.gov Manuel Lugo |
608-261-0074 |
| Quality Assurance (Fiscal) | janiscaruso.lugo@dwd.wisconsin.gov Janis Caruso Lugo |
608-261-0053 | joseph.dcosta@dwd.wisconsin.gov Joseph D'Costa |
608-261-0073 |
| Records Management (Consumer) |
michael.greco@dwd.wisconsin.gov Michael Greco |
608-261-4576 | kristin.rolling@dwd.wisconsin.gov Kristin Rolling |
608-261-0077 |
| Records Management (Staff) |
joseph.dcosta@dwd.wisconsin.gov Joseph D'Costa |
608-261-0073 | kristin.rolling@dwd.wisconsin.gov Kristin Rolling |
608-261-0077 |
| Rehabilitation Technology Services (Consumers) | michael.greco@dwd.wisconsin.gov Michael Greco |
608-261-4576 | jean.rogers@dwd.wisconsin.gov Jean Rogers |
715-693-2532 |
| Social Security Programs | joseph.dcosta@dwd.wisconsin.gov Joseph D'Costa |
608-261-0073 | susan.kell@dwd.wisconsin.gov Susan Kell |
608-261-0068 |
| SSI/SSDI Reimbursements | joseph.dcosta@dwd.wisconsin.gov Joseph D'Costa |
608-261-0073 | ginger.ziegler@dwd.wisconsin.gov Ginger Ziegler |
608-261-0062 |
| Space Planning | joseph.dcosta@dwd.wisconsin.gov Joseph D'Costa |
608-261-0073 | lenn.schneider@dwd.wisconsin.gov Lenn Schneider |
608-261-0081 |
| State Plan/ Strategic Plan |
manuel.lugo@dwd.wisconsin.gov Manuel Lugo |
608-261-0074 | michael.greco@dwd.wisconsin.gov Michael Greco &joseph.dcosta@dwd.wisconsin.gov Joseph D'Costa |
608-261-4576
608-261-0073 |
| Ticket to Work | susan.kell@dwd.wisconsin.gov Susan Kell |
608-261-0068 | joseph.dcosta@dwd.wisconsin.gov Joseph D'Costa |
608-261-0073 |
| Training/Staff Development | enid.glenn@dwd.wisconsin.gov Enid Glenn |
608-261-0049 | robert.hovey@dwd.wisconsin.gov Robert Hovey |
608-261-0065 |
| Transition (IDEA) | cynthia.cain@dwd.wisconsin.gov Cynthia Cain |
262-548-5880 | enid.glenn@dwd.wisconsin.gov Enid Glenn |
608-261-0049 |
| Travel (In-State) |
manuel.lugo@dwd.wisconsin.gov Manuel Lugo |
608-261-0074 | kristin.rolling@dwd.wisconsin.gov Kristin Rolling |
608-261-0077 |
| Travel (Out-of-State) |
charlene.dwyer@dwd.wisconsin.gov Charlene Dwyer |
608-261-2126 | kristin.rolling@dwd.wisconsin.gov Kristin Rolling |
608-261-0077 |
| Wisconsin Rehabilitation Council (WRC) | patricia.severt@dwd.wisconsin.gov Patricia Severt |
608-261-0090 | charlene.dwyer@dwd.wisconsin.gov Charlene Dwyer |
608-261-2126 |
| Work Incentives | michael.greco@dwd.wisconsin.gov Michael Greco |
608-261-4576 | jean.rogers@dwd.wisconsin.gov Jean Rogers |
715-693-2532 |