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Complaint Procedures

The Department and the Federal Government are responsible for either processing or referring all complaints. Complaint and grievance procedures must be made known to all program applicants, participants, staff and other interested parties.

This page provides information on the correct procedures for processing complaints.

• Requirements
• Procedures for filing a complaint (See page 32 of this document)
• Technical Assistance and Referrals

• Bill Franks, DWD Equal Opportunity Officer
  (608) 266-6889

• David Duran, DHFS Civil Rights Compliance Officer
  (608) 266-9372 Voice
   

• WIA Complaint Forms

• English

• Hmong

• Spanish